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Shipping your gear can be daunting. Follow our packaging guide to ensure your item is protected in transit.
Start your trade-in › Start your return ›
1. Select a sturdy cardboard box the correct size leaving around 1-2 inches between the item and the box.
2. Wrap items individually to avoid anything getting scratched or damaged in transit.
3. Pad out any remaining space within the box to prevent items moving around in transit.
4. If reusing a box, ensure that the box has not suffered any damage and any old labels are removed.
AV.com cannot accept responsibility for any item that is damaged due to insufficient packaging, and any item that reaches us in a damaged state due to inadequate packaging may be returned to you and any warranties voided.
When opening a return or trade-in via our online portal, you are able to select a service from one of our couriers or opt to send the item yourself.
If you have chosen to send your parcel with one of our couriers and it is packaged in line with our packaging guidelines our customer service team have got you covered.
In the event that your parcel goes missing with one of our couriers our customer service team will be happy to help. If a return to shop service is used, physical proof of drop off may be required to help with our investigation.
Unfortunately we are unable to supply packaging at this time and suggest re-using packaging or sourcing this from a local retailer.
