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In addition to our money-back guarantee scheme, all our products are supplied with a warranty:
The AV.com extended warranty scheme provides an enhanced service, and is designed to offer a higher level of protection than our standard warranty or free warranties offered by other retailers and manufacturers.
The highlights of the AV.com enhanced warranty service are:
Warranty is extended for up to 10 years from the date of delivery
Standard collection and delivery costs are included for the first two years (UK)
Warranty is transferable if the item is re-sold
Loan equipment will be provided if the product isn't repaired within 30 days
Replacement equipment will be provided if the product isn't repaired within 60 days
If it has not been used, the policy can be cancelled within 30 days, and at any time after that for a pro-rata discount
This enhanced warranty is in addition to the standard AV.com and manufacturer warranty policies, and the AV.com terms and conditions of trade. No statement or condition of sale contained within these terms affects or restricts your statutory rights as defined under The Consumer Contracts Regulations 2015.
If goods become defective within the first 180 days of your ownership, we will collect the goods and deliver them back to you free of charge.
If you have an item that becomes faulty within the first 30 days of your ownership we will collect the items from an address you specify.
If you have an item that becomes faulty after the first 30 days but within the first six months of your ownership:
For items under 20 kg:
We can collect your item from a DPD Pickup Shop – search for your most convenient pickup location here. Alternatively, we can also collect from an address you specify for a 5.00 pounds collection charge.
For items over 20 kg:
We can collect your item from an address you specify.
After six months of ownership we will make a charge to cover our costs of collecting and returning the goods back to you.
If goods become defective within the first two years of your ownership we will collect the goods and deliver them back to you.
If you have an item that becomes faulty within the first 60 days of your ownership we will collect the items from an address you specify.
If you have an item that becomes faulty after the first 60 days but within the first 2 years of your ownership:
For items under 20 kg:
We can collect your item from a DPD Pickup Shop – search for your most convenient pickup location here. Alternatively, we can also collect from an address you specify for a 5.00 pounds collection charge.
For items over 20 kg:
We can collect your item from an address you specify.
After two years of ownership we will make a small charge to cover our direct costs of collecting and returning the goods back to you.
For customers in some outlying areas of the UK (e.g. Isle of Man), the price of the Extended Warranty may be marginally higher, due to the potential for higher collection and re-delivery transport costs. You will be able to see this price when you enter your address details during checkout.
If you return an item to us for repair, we will repair it as quickly as possible. If we are unable to repair your product within 60 days, then we will send you a replacement product.
All of our warranty policies exclude items that have become defective due to misuse, accidental damage or any reason other than manufacturer fault. If an item is found to be without fault on its return to AV.com and is outside of any applicable money-back guarantee period, then we will return the item to you for a small charge. We also recommend that you insure your goods.
