Important
If your order was placed before 13/01/2022 please contact customer services to arrange your return.
Email info@av.com or call us on 0208 45199020
So we can find your order, please enter the order number and email address used when placing the order.
Finding an order is even easier in My Account.
Where can I find my order number?
You can find your order number in emails you received about your order, such as Order Confirmation and Order Dispatch notifications.
If you received your order as multiple deliveries, please enter the number of the delivery you wish to return. It will be in this format: W1234567-D1
Can we help?
If you've got any questions about your return, send us an email on info@av.com and we'll get back to you as soon as we can.
