Once the product is delivered, you have 30 days to decide that you definitely want to keep it. If you decide it is not suitable for any reason, you can return it back to us for replacement or full refund, including standard delivery charges.

All Products are new unless stated, and include a minimum of 5 years warranty.

Some items are only eligible for money back guarantee if they are returned to us unused and sealed in the original packaging, and in the case of software, unregistered. These items include:

• Software
• CDs & DVDs
• In-ear Monitors
• Earplugs and Ear Protection
• Mouthpieces, Reeds etc… for Woodwind and Brass instruments
• Mouth / Lip Care Products

We are unable to accept returns of any custom made items designed to work together as a unique package, such as computer system built to a customer’s personal specifications. Exceptions may only be possible with prior agreement of the vendor, and may be subject to a cancellation fee.